TERMS & CONDITIONS

Take a moment to review the following terms and conditions. If you have any questions or concerns, feel free to contact us.

Consultation

• The initial consultation is free of charge within a 10-mile radius and typically involves defining the project scope and providing design advice for custom products.
• If your location is further than 10 miles, a £25 consultation fee will occur which will be deducted from the invoice once a job is confirmed.
• Please note that I am not liable for the accuracy of measurements or the quality of fabrics provided by the client.

Estimates

• An estimate outlining the projected cost of services will be provided, valid for 30 days.

Deposit

• To confirm your order, a 50% deposit of the agreed quote is required.
• Payments can be made via bank transfer.
• The deposit is non-refundable as it covers expenses specific to your project requirements.

Lead time

• Lead time is approximately 10 weeks from receiving the deposit or a mutually agreed date with the client.
• The timeline may vary based on workload, material delivery, and order size.

Unforeseen Circumstances

• Any unexpected issues or additional repairs beyond the estimate will be discussed with you before proceeding with any further work or expenses.

Completion

• Once your items are finished, arrangements will be made for delivery, fitting, or collection.
• We are unable to store items, so please plan for timely delivery upon completion.
• You can inspect the completed work either in person or through photos to ensure satisfaction.

Customer-Supplied Fabrics

• A handling fee of £5 per meter will be charged for customer-supplied fabrics.

Final Payment

• A detailed invoice will be provided at the project's completion, including any additional material costs, the initial deposit, and the final balance.
• Final payment must be settled before collecting or receiving the final completed item.